Business Advice - How To Deal With Negative Online Reviews
In business today, getting customers to leave you positive online reviews is a valuable commercial currency. Whatever sector you are in, having good online reviews can cement existing business relationships, help to attract new clients and convince others to use your services. Bad reviews, on the other hand, can cause huge reputational damage and ultimately hit your bottom line.
We have caught up with Ben Jenkins, our head of dispute resolution and a specialist in defamation claims, who explains what businesses can do to manage negative online reviews.