Supplier and Warranty Disputes

A Warranty is a promise or a guarantee which provides assurance to a party that certain facts or events are correct or will occur. Warranties are included in most contracts or agreements in everything from car finance or rental to purchasing property, from the supply of goods or services to acquiring businesses or shares.

When purchasing an item from a supplier, the law states that it must be:

  • Of satisfactory quality – It must last for a reasonable period of time that would be expected for that type of item and be free from any faults.
  • Fit for purpose – It must be fit for the use described and be capable of doing what it is supposed to do.
  • As described – It must match the description on the packaging or match what the seller has told you.

If you have purchased an item and the above criteria are not met, you may be entitled to make a claim. However, before pursuing court action, make sure you seek professional legal assistance so that you understand your legal rights and can explore alternative methods of dispute resolution first.

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