We are pleased to be able to open our offices to clients and visitors once more as of 1 July 2020. All visits will be by appointment only.


To enable us to welcome you to the office in line with current Government advice, we have put strict guidelines in place to ensure the health and safety of our clients/visitors and our staff.


Please ensure you read our guidelines below BEFORE visiting our offices and follow them during your visit: Click here for full guidelines


Supplier and Warranty Disputes

A Warranty is a promise or a guarantee which provides assurance to a party that certain facts or events are correct or will occur. Warranties are included in most contracts or agreements in everything from car finance or rental to purchasing property, from the supply of goods or services to acquiring businesses or shares.

When purchasing an item from a supplier, the law states that it must be:

  • Of satisfactory quality – It must last for a reasonable period of time that would be expected for that type of item and be free from any faults.
  • Fit for purpose – It must be fit for the use described and be capable of doing what it is supposed to do.
  • As described – It must match the description on the packaging or match what the seller has told you.

If you have purchased an item and the above criteria are not met, you may be entitled to make a claim. However, before pursuing court action, make sure you seek professional legal assistance so that you understand your legal rights and can explore alternative methods of dispute resolution first.

Get in touch with our expert team today by clicking here.

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