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If you have lodged a complaint about the healthcare you have received in Wales but don't know what to do next, we're here to help.

With pressures against the healthcare sector in Wales on the rise, sadly so are the number of complaints being made for poor or negligent care.

Putting things right.

If you live in, or have received healthcare in Wales and have either made a complaint and don’t feel you have been listened to; or you have ongoing concerns and don’t know what to do, you can talk to us. We can assist you in the complaints process through:

  • Listening to your concerns
  • Assessing your complaint to see if there has been any negligence that could lead to compensation
  • Advising on the next steps and letting you know if someone else is best placed to help
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